Rattlin' Truck and Tractor Return Policy

If you need to return a product, have a damaged product, or it does not meet your expectations, return the new/unused item in the original box prepaid within 15 days with a copy of the invoice and return form for a refund or exchange.

Shipping: If your item qualified for free shipping at the time of purchase the original shipping cost will be deducted from your refund amount. 

Unopened Items - We will refund you for any unopened item for any reason (minus shipping & Credit Card fees) within 15 days of the original purchase date.

Opened items - Must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 15 days of the original purchase date. All opened items are subject to a 10% restocking fee.

You will be responsible for the return shipping costs of non-defective items.

Due to ever increasing credit card fees all returns are subject to a 5% restocking fee.

After 15 days all returns are subject to a 10% restocking fee.

After 30 days all returns are subject to a 20% restocking fee and are subject to elegibility on a case by case basis.

All sales are final after 60 days.

Return Process:

To make a return please complete our Return Form and call 1-509-993-4923 regarding the item you would like to return.

  1. We will issue you an RMA# (Return Merchandise Authorization Number) to you so you can send the item to us.
  2. Place a copy of the completed Return Form inside the box the item is being returned in, along with a copy of your original receipt, and clearly write the RMA# on the outside of the package.
  3. Send the package pre-paid (UPS, Federal Express, or US Postal Service INSURED) to:
Rattlin' Truck and Tractor, LLC.
Attn: Returns Dept
8920 N Martinson Rd
Newman Lake, WA 99025

We do not accept returns on the following:

  • Any non-standard item that is manufactured or modified to a specific customer's needs.
  • Any electronic components or parts if they have been installed or used on the vehicle.
  • Any product missing the serial number or UPC bar code.
  • Any return after 30 days is at the sole discretion of RTT. All sales are final after 60 days.
  • Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.
  • Any item without a copy of the original invoice and RMA# unless other special arrangements have been made.
  • If we shipped you the wrong product by mistake, a UPS call tag will be issued to return the item.

Please check thoroughly that all components are what you ordered and look to be in working order.

If this return policy is not acceptable for any reason please return your products immediately for a full refund.